Refund policy

KHOJO STORE — RETURN & REFUND POLICY

Every Khojo Store purchase is part of someone's journey — so we want you to feel completely confident in what you bring along on yours. If something isn't right, here's exactly how we make it easy for you.

  1. US MARKET ORDERS — FINAL SALE

Orders shipped to the United States are final sale and are not eligible for return or exchange. Since international shipments involve higher logistics, customs, and reverse-shipping costs, we currently do not accept returns for the US market.

If your US order arrives damaged, defective, or different from what you ordered, please reach out within 2 days of delivery with clear photos and your order number. We’ll review the issue and help with the best possible resolution.

  1. RETURN WINDOW — 2 DAYS FROM DELIVERY

For eligible India orders, you can request a return within 2 days of delivery. We keep this window short and clear so issues get resolved fast — before you pack for your next trip, not after.

To qualify, items must be unused, unworn, and returned in their original packaging with all tags intact.

  1. HOW TO START A RETURN

  • Fastest way: Log in to your Khojo Store account and start your return directly from the Order History section of your profile — select the order, choose a reason, and we'll guide you through the rest.

  • Prefer to message us? Email us or reach out on WhatsApp/Instagram (@khojo.store) within 2 days of delivery, with your order number and reason for return.

  • For damaged, defective, or incorrect items, attach photos — this often lets us resolve things without needing the product shipped back at all.

  • Once approved, we'll confirm the return address, if a physical return is needed, and the next steps.

  • Pack the item securely in its original packaging and ship it back.

  1. RETURN SHIPPING

Return shipping is arranged and paid for by the customer. We recommend using a trackable courier, since Khojo can't be responsible for items lost in transit.

Exception: if your item arrived damaged, defective, or different from what you ordered, flag it within the return window and we'll cover the return shipping where applicable.

  1. RESTOCKING FEE — 5%

A 5% restocking fee applies to all approved returns, deducted from your refund. This covers the quality check and restocking every returned item goes through before re-entering circulation — it's what keeps prices fair for the whole Khojo community, instead of building return costs into every product's price tag.

  1. FINAL SALE COLLECTIONS

Our Travel T-Shirts, Winterwear, and Trail Gear collections are final sale and not eligible for return or exchange. This is flagged clearly on each product page before checkout, so there are never any surprises.

  1. REFUNDS

Once your returned item passes inspection, we process your refund to your original payment method within 5–7 business days, with a confirmation email the moment it's on its way.

You can track the status of your return anytime from your profile's Order History.

  1. DAMAGED OR DEFECTIVE ITEMS

Rare, but it happens. If your order arrives damaged, defective, or not what you ordered, reach out within 2 days with photos — we'll review it on priority and help with the right resolution.

NEED HELP?

Reach the Khojo Store team at support@letskhojo.in or WhatsApp 8796438409 — we're a small, founder-run team and we read every message ourselves.